Login | View Cart


Frequently Asked Questions

If you have a question, we hope you’ll find the answer below.

If not, please email us at [email protected] and we will do our very best to help.

Ordering

COOKIES

Please ensure that your web browser's cookies are enabled in order to subscribe on the checkout page.


ABOUT THE PRODUCT

WHAT IS MYSTERIES IN TIME?

HOW DO I KNOW IF IT WILL BE SUITABLE FOR MY CHILD?

While aimed at 7-11 year olds, this is more of a guidance than a limit.


Younger children may still find it accessible, depending on their reading ability and how much adult support they get. Older children may still love it too!


But don’t take our word for it! Click on the links below to see a sample page from the Ancient Egypt story book and the history booklet for a sneak peek at the style and level of writing:


Ancient Egypt adventure story
Ancient Egypt history and facts

HOW MUCH HELP WILL MY CHILD NEED?

Great news for adults: most children aged 7-11 will happily enjoy the fun activities in Mysteries in Time independently, giving you a little peace! However, we do recommend adult supervision when they get started with the craft in the Bumper Box subscription.


NB: not suitable for children under 3, due to small parts.

IS IT EDUCATIONAL?

Yes! Mysteries in Time is an historical, educational subscription for children that has been devised by a primary school teacher to provide a fun way to learn history. What a great gift for children!


Each month's time machine is bursting with educational activities for kids that will spark their imagination and their love of history.


By combining the fictional Max & Katie story, the supporting history fact booklet, an inspiring craft (Bumper box), colouring-in, word puzzles and more, children will be learning without realising it!

DOES IT FOLLOW THE CURRICULUM?

Mysteries in Time covers a range of skills and includes many topics that are found in the national curriculum. While it can be used to support or complement the curriculum, it does not exclusively follow it. We believe in a broad educational experience and are happy to be free from the constraints of the curriculum; we will choose our historical topics based on how interesting we think they are to explore and learn about.

CAN I CHOOSE WHICH HISTORICAL THEME I GET?

Not at the moment. The first month, which is set in Ancient Egypt, sets the scene and includes the world map with timeline. Therefore, this is always the theme you will receive first. Subsequent months will be a range of ancient, middle and modern history (for example Ancient Egypt, the Elizabethans and World War Two).

Go to top

GIFTING

CAN I BUY A GIFT WITHOUT IT RENEWING?

Yes! Go through the normal subscribing process.


  1. 1. Choose whether you want a Classic Pack or Bumper Box.
  2. 2. Select whether you want a 1-month, 3-month or 6-month gift.
  3. 3. Personalise the gift by entering the child's name on the next page.
  4. 4. On the checkout page, select "This is a gift".
  5. 5. Your gift will now not automatically renew.
Go to top

COST

HOW MUCH DOES IT COST?

The Classic Pack costs £7.95 per month plus £0.95 UK postage.


Delivery within the EU is £1.95 per month and worldwide delivery is £2.95 per month.


If you prefer to prepay there is also a 3 month (£23.85 plus postage) and 6 month (£41.70 plus postage) option.


The 6-month prepay package gives the best value as you will save 12% (£6).



The Bumper Box costs £12.95 per month plus £2.95 postage within the UK.


Delivery within the EU is £3.95 per month and worldwide delivery is for £5.95 per month.


If you prefer to prepay there is also a 3 month (£38.85 plus postage) and 6 month (£68.70 plus postage) option.


The 6-month prepay package gives the best value as you will save 12% (£9).


PURCHASING FROM OUTSIDE THE UK?

We deliver our mysteries worldwide. Payment will be taken in GBP and for your convenience the website shows an approximation of the price in your local currency based on the exchange rate at that time.


WHEN WILL PAYMENT BE COLLECTED?

Payment for the first month’s package will be taken when you first sign up.


After that, payment will be taken automatically on the 3rd of the month. Packages will be sent during the week following the 23rd of that same month.


For the 3-month and 6-month options, full payment is taken at checkout. If you select "This is a gift" at checkout, no further payments will be taken. If you have opted for it to renew, it will automatically renew after 3 or 6 months. You can log in to your account to check the date of renewal.

DO YOU HAVE A CUT-OFF DATE?

If you sign up on or before the 22nd of the month, great news! Your first package will be sent in that month’s batch (the week of the 23rd of that month).


If you miss our cut-off and sign up on or after 23rd, I’m afraid we need more time to get your package ready. Your package will be sent with our next month’s batch (the week of the 23rd of the following month).

HOW CAN I PAY?

You can pay using all major debit and credit cards or through Paypal.

ARE MY CREDIT CARD DETAILS SAFE?

Your payment is processed by a third party company called Stripe Inc. Your payments are protected and secure. We do not have access to your card details.


You can also pay by using Paypal. Select 'Checkout with Paypal' at checkout.

ORDERING THROUGH PAYPAL

If you wish to order through Paypal, click on the 'Checkout with Paypal' button. You will be taken to the Paypal login screen. Once logged in to your Paypal account, you will be able to update the delivery address and the card to be used for the purchase.

Click 'Agree and continue' and you will be taken back to the Mysteries in Time checkout page, where the postage costs (based on the delivery country) will be updated and you can confirm your order by clicking 'Checkout'.

Go to top

SHIPPING & DELIVERY

HOW MUCH IS SHIPPING?

Shipping within the UK is £0.95 for the Classic Pack and £2.95 per month for the Bumper Box.


For the Classic Pack, delivery within the EU is £1.95 per month and worldwide delivery is £2.95 per month.


For the Bumper Box, delivery within the EU is £3.95 per month and worldwide delivery is £5.95 per month.

WHERE DO YOU SHIP?

We ship worldwide. See above for costs.


Customers outside the UK are responsible for any import fees and duties applicable to their country, payable at the time of delivery.

WHEN WILL I GET MY FIRST BOX?

We send all packages in the week following the 23rd of the month.


We use Royal Mail 48 hour service for UK addresses, so most customers should receive their package within 2 working days.


For customers outside the UK we use Royal Mail International Standard. Within Europe most customers should receive their package within 3-5 days and in the rest of the world within 5-7 days.

WITH A 3-MONTH OR 6-MONTH PACKAGE, WHEN WILL I RECEIVE MY BOXES?

Don't worry, you won't receive all the boxes in one go!

Each month, we will send a box during the week following the 23rd, just like an ongoing subscription.

DO I NEED TO BE AT HOME TO RECEIVE PACKAGES?

As our Bumper Boxes are packed full of fun activities, they are too big to go through standard letter boxes. If you’re not at home, Royal Mail will do their thing and either leave your box with a friendly neighbour or keep it at your local delivery office for you to collect / rearrange delivery.


Our Classic Pack is sent out in large format letters so will fit through most standard letter boxes.

I HAVEN'T RECEIVED MY PACKAGE. WHAT SHOULD I DO?

For UK customers, please allow at least 4 days after receiving the despatch email, just to make sure your postman didn’t get lost on the way!


For EU customers, please allow at least 6 days and for the rest of the world please allow 8 days.


If it still hasn’t turned up, please email us at [email protected] and we will investigate what has happened.

Go to top

CHANGES TO MY ACCOUNT

CAN I ADD MORE THAN ONE SUBSCRIPTION TO MY ACCOUNT?

Yes, you can add multiple subscriptions to your account.


To do this, log in to your account. Choose "JOIN NOW" from the menu on the top right of the page. You will be taken to the purchase page, where you can choose the product you want. Select your desired product and then you will be taken to the checkout page where you can update any new details and purchase the product.


This will then be added to your account.

CAN I PAUSE MY SUBSCRIPTION?

You can skip your next renewal by logging in to your account. Click the edit button on the product you wish to skip. On the next page click "Skip Next Renewal". This will mean the next renewal will be skipped and you won't be charged again until the following month.


If you change your mind about skipping the next renewal, log back in to your account and click the "Click to Un-Skip!" button. You will then be moved back to the previous renewal date.


If you wish to skip 2 or 3 months at a time, please email us at [email protected]. We can amend your subscription so that you will not receive the next one for up to 3 months in advance.


Should you wish to pause your subscription, you need to do so on or before the 2nd of the month. If you miss this deadline, then our automatic payment system will collect the next month’s subscription and you will receive the next package.

CAN I CANCEL?

You can cancel your ongoing subscription at anytime but we will be sorry to see you go.


If you have pre-paid for the 3 or 6 month package, and then cancel it, you will still receive the remaining number of boxes which you have paid for, but this will not then renew.


To cancel, log in to your account. In the box on the left of the page under ‘Your Subscription(s)’, click the orange button ‘EDIT’. On the next page, click the blue button below: ‘CANCEL SUBSCRIPTION’.


If you have already paid for the next package, you will still receive this and your subscription will be cancelled ahead of the next month.


Should you wish to cancel your subscription, you need to do so on or before the 2nd of the month. If you miss this deadline, then our automatic payment system will collect the next month’s subscription and you will receive the next package as the final package.

I CANCELLED MY SUBSCRIPTION, BUT WANT TO RESTART – WILL I GET THE SAME BOXES AGAIN?

If you previously cancelled and decide you want to re-join us, we’d love to welcome you back! The first package in the Mysteries in Time series is always Ancient Egypt, then the Elizabethans and so on. If you are happy to start from the beginning again, then great! Subscribe as normal.


If you don’t want to repeat the same packages again and would prefer to pick up where you left off, no problem! Just drop us an email at [email protected] telling us your name, address and the last package you received, and we will get you signed up again.


CAN I CHANGE FROM CLASSIC PACK TO BUMPER BOX OR VICE VERSA?

Yes, you can. Please log in to your account to change your product. You must do this on or before the 2nd of the month, as the automatic payment system will take payment on the 3rd of the month.


HOW DO I CHANGE MY ADDRESS OR CREDIT CARD DETAILS?

Please log in to your account to update any of your details.

Go to top

GETTING IN CONTACT

HOW CAN I GET IN CONTACT WITH YOU?

We hope we’ve answered your questions. If not, please email us at [email protected] and one of us will get back to you.






Go to top